289bet Privacy Policy

1. Introduction

289bet ("we", "us", "our", "the Platform") is committed to protecting the privacy of every player who uses our website at 289bet.im. This Privacy Policy explains what personal data we collect, why we collect it, how it is stored and processed, who we share it with, and what rights you have over your own information.

This Policy applies to all visitors and registered players of 289bet.im, including anyone who browses the site without registering, anyone who creates a 289bet account, and anyone who contacts 289bet support. By continuing to use the platform after reading this Policy, you acknowledge and accept the data practices described herein.

If you have questions about how 289bet handles your data, you can reach our support team at any time via Telegram (@289bet_support) or by emailing [email protected].

2. Data We Collect

When you create a 289bet account, we collect the information you provide directly, including your full name, date of birth, mobile phone number, and preferred payment method. This information is required to verify your identity, confirm your eligibility to play (21+ only), and set up your wallet for deposits and withdrawals.

When you make a deposit or request a withdrawal, we record transaction details including the amount in Bangladeshi Taka (৳), the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank), the transaction timestamp, and a reference identifier. 289bet does not store full card numbers, CVV codes, or mobile banking PINs — sensitive payment credentials remain with the respective payment provider.

When you visit 289bet.im, our servers automatically log certain technical information. This includes your IP address, browser type and version, operating system, device type, referring URL, pages visited, time spent on pages, and timestamps of activity. This data helps us maintain platform performance, diagnose technical issues, and identify suspicious access patterns.

We maintain a record of your betting history, game sessions, wager amounts, game outcomes, bonus usage, and responsible gaming tool activations (such as deposit limit changes and self-exclusion requests). This data is retained to resolve disputes, comply with our responsible gaming obligations, and personalise your experience on the platform.

If you contact 289bet via Telegram or email, we retain a record of that correspondence including the messages exchanged, timestamps, and any files or screenshots shared. This helps us resolve support queries accurately and consistently.

3. How We Use Your Data

289bet processes personal data strictly for defined, legitimate purposes. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent.

4. Cookies and Tracking Technologies

289bet uses cookies — small text files stored on your device — to keep your session active, remember your preferences, and analyse how visitors use the site. No personally identifying cookies are shared with advertising networks.

These cookies are required for the platform to function. They maintain your login session, protect against cross-site request forgery, and store your language and currency preferences. The platform cannot operate without them and they cannot be disabled.

289bet uses anonymised analytics data to understand how players navigate the site, which games are most popular, and where technical issues arise. This data is aggregated and cannot be used to identify individual users.

You can control non-essential cookies through your browser settings. Disabling essential cookies will prevent you from logging into your account and using the platform's core features. Clearing cookies will log you out of your current session.

• Session cookies expire automatically when you close your browser.
• Persistent cookies may remain on your device for up to 12 months unless cleared manually.
• 289bet does not use third-party advertising cookies or retargeting pixels.

5. Data Sharing and Third Parties

289bet does not sell, rent, or trade your personal data. We share information with third parties only in the limited circumstances described below, and only to the extent strictly necessary.

To process your deposits and withdrawals, 289bet shares necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank. Each provider operates under its own privacy and security policies. 289bet does not store your mobile banking credentials or card authentication data.

Games on 289bet are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. These studios may process limited session data (such as a session token and game result) necessary to deliver the game. They do not receive your name, contact details, or financial information.

289bet may disclose personal data if required to do so by a court order, law enforcement authority, or other applicable legal process. We will notify you of any such request to the extent permitted by law.

In the event that 289bet undergoes a merger, acquisition, or transfer of assets, your personal data may form part of the transferred assets. You will be notified of any change in data controller with sufficient advance notice.

• 289bet does not share data with advertisers, data brokers, or marketing agencies.
• No personal data is transferred outside secure, contractually bound partners.
• All third-party partners are required to process your data only for the specific purpose for which it was shared.

6. Data Retention

289bet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations.

• Active accounts: Data is retained for the lifetime of the account and for a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction logs are retained for a minimum of 7 years following the date of the transaction.
• Support communications: Messages exchanged with 289bet support are retained for 2 years from the date of the last interaction.
• Technical / session data: Log files and session data are retained for up to 12 months, after which they are anonymised or deleted.
• Self-excluded players: Records of self-exclusion requests are retained indefinitely to prevent re-registration during an active exclusion period.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual player.

7. Your Data Rights

As a 289bet player, you have the following rights with respect to your personal data. To exercise any of these rights, contact 289bet support via Telegram (@289bet_support) or email [email protected].

8. Data Security

289bet employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption on all data in transit, secure server infrastructure with restricted access controls, regular security reviews and vulnerability assessments, and staff training on data handling and privacy obligations.

While 289bet takes every reasonable precaution to protect your data, no digital system can be guaranteed 100% secure. You play an important role in keeping your account safe — always use a strong, unique password, never share your login credentials, and contact us immediately if you suspect any unauthorised activity on your account.

• All player passwords are stored using industry-standard one-way hashing — 289bet staff cannot see your password.
• Access to personal data within 289bet is restricted to authorised personnel on a need-to-know basis only.
• Suspected data security incidents will be investigated promptly, and affected players will be notified without undue delay.

9. Minors and Age Verification

289bet is strictly an adult platform. Players must be at least 21 years of age to register and use any 289bet service. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has created an account or provided personal data, we will immediately close the account and delete the associated data.

If you are a parent or guardian and believe your child has registered with 289bet, please contact us immediately at [email protected] or via Telegram @289bet_support. We will investigate and act promptly.

10. Changes to This Privacy Policy

289bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of 289bet after a Policy update constitutes acceptance of the revised terms.

For significant changes that materially affect how we use your personal data, we will endeavour to provide advance notice via a prominent notice on the platform or through your registered contact details.