Responsible Gaming at 289bet
289bet is committed to keeping gambling safe, controlled, and enjoyable for every player across Bangladesh. Know your limits. Use our tools. Get help when you need it.
Our Commitment to Safe Play
At 289bet, responsible gaming is not a footnote — it is a core part of how we operate. We believe gambling should be a source of entertainment, not stress or financial hardship. Every player who chooses 289bet deserves a safe environment where they feel in control of their activity at all times.
This page outlines the responsible gaming tools available on 289bet, how to recognise signs of problem gambling, and how to reach support if gambling is becoming a concern for you or someone you care about. All players in Bangladesh are encouraged to read this page carefully before placing their first bet.
Set a daily, weekly, or monthly deposit cap on your account to keep spending predictable and within your budget.
Take a short break of 24 hours, 7 days, or 30 days. Your account is temporarily paused while the time-out is active.
Request a long-term or permanent exclusion from 289bet at any time. We honour every request promptly and without question.
Review your complete bet history, deposit records, and session duration at any time directly from your 289bet account.
Enable session-time reminders that notify you how long you have been playing so you can make conscious decisions about continuing.
289bet has zero tolerance for underage gambling. We verify player age at registration and act immediately on any report of a minor.
Age Restriction — 21+ Only
Gambling is permitted only for adults aged 21 years and above. This is a firm policy at 289bet and applies to all players regardless of location within Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or anywhere else.
During registration, 289bet collects your date of birth to confirm you meet the minimum age requirement. If there is any doubt about a player's age, we reserve the right to suspend the account and request official documentation — such as a National ID card or passport — before any funds are released or play is permitted.
If you are a parent or guardian and you suspect that someone under 21 in your household has registered with 289bet, please contact us immediately at [email protected] or Telegram @289bet_support. We will act promptly to close the account and return any deposited funds.
Deposit Limits
One of the simplest and most effective ways to stay in control of your gambling is to set a deposit limit on your 289bet account. A deposit limit caps how much money you can add to your wallet within a given time frame, regardless of your current balance or bonus eligibility.
Caps the total amount you can deposit within any single calendar day. Ideal for players who want to keep sessions short and manageable.
Controls your total deposits across a rolling 7-day window. A good choice if you prefer flexibility day-to-day but still want an overall weekly boundary.
Sets a hard ceiling for the month, helping you align gambling spend with your overall personal budget in Bangladeshi Taka (৳).
Reducing an existing deposit limit takes effect immediately. Increasing a deposit limit or removing one entirely requires a 7-day cooling-off period before the change is applied — this delay is intentional and exists to protect you from impulsive decisions made in the heat of the moment.
To set or adjust your deposit limits, log in to your 289bet account and navigate to the Responsible Gaming section of your account settings, or contact support via Telegram @289bet_support at any time.
Time-Out Feature
Sometimes you need a short break — from a losing streak, from stress, or simply to reset your mindset. The 289bet time-out feature lets you pause your account for a defined period without permanently closing it.
-
1Choose your break duration
Select from 24 hours, 48 hours, 7 days, or 30 days. All options are available instantly from your account settings.
-
2Immediate account pause
Once activated, your account is paused immediately. You cannot log in, deposit, or place bets for the duration of the time-out.
-
3Withdrawals remain available
Even during a time-out, you can contact 289bet support to request a withdrawal of your existing balance. Your funds are always yours.
-
4Automatic reactivation
When the time-out period ends, your account is automatically restored. No action is needed on your part unless you wish to extend the break.
Self-Exclusion
Self-exclusion is a formal commitment between you and 289bet to stop gambling for an extended period. It is the strongest responsible gaming tool available on the platform and is designed for players who feel that gambling is negatively affecting their life.
- 3 months — Suitable for players who need a structured longer break to assess their habits.
- 6 months — A mid-term exclusion that provides significant distance from gambling activity.
- 12 months — A full year away from the platform to rebuild healthy financial routines.
- Permanent exclusion — A lifetime ban from 289bet that cannot be reversed. This option is available to any player at any time, no questions asked.
- Your account is immediately closed and all access is revoked from the moment the exclusion is confirmed.
- 289bet will take reasonable steps to prevent you from opening a new account during the exclusion period.
- Any remaining balance will be returned to your registered bKash or Nagad number within 5 working days.
- You will not receive any promotional communications from 289bet during your exclusion period.
- Self-exclusion records are retained indefinitely to prevent re-registration during an active exclusion.
To request self-exclusion, contact our support team directly via Telegram @289bet_support or by emailing [email protected]. Your request will be processed within 24 hours, and you will receive a confirmation once your account has been closed.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following questions are designed to help you honestly assess your relationship with gambling. If you answer "yes" to several of these, we encourage you to reach out for support.
Do you spend more time or money gambling than you originally planned?
Have you ever borrowed money, sold belongings, or used bill money in order to gamble?
Do you gamble to escape stress, anxiety, boredom, or personal problems?
Have you tried to cut back or stop gambling but found it difficult or impossible?
Do you feel irritable, restless, or anxious when you are not gambling or when you try to stop?
Has gambling caused problems in your relationships, work, or financial situation?
Do you find yourself chasing losses — continuing to bet in order to recover money you have lost?
Have you concealed or lied about your gambling habits to family, friends, or colleagues?
Getting Help
If gambling is causing distress for you or your family, please know that you do not have to manage it alone. 289bet support is available 24 hours a day, 7 days a week, to help you activate any responsible gaming tool, close your account, or simply talk through your concerns without judgement.
Message @289bet_support on Telegram at any time. Our team responds quickly and will treat your conversation with complete confidentiality.
Send a message to [email protected]. For responsible gaming requests, please include "Responsible Gaming" in your subject line so we can prioritise your message.
A trusted friend or family member in Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh can provide emotional support and help you stay accountable to your goals.
289bet takes every responsible gaming request seriously. Whether you want to lower a deposit limit, take a time-out, or initiate permanent self-exclusion, our team will process your request promptly and treat your situation with the discretion it deserves.
289bet's Responsible Gaming Principles
Every decision we make at 289bet is guided by a set of responsible gaming principles that put player welfare first. These are not just words — they directly shape how our platform is designed, how our support team is trained, and how we respond when a player needs help.
- Transparency: We are honest about the risks associated with gambling and present them clearly, including the house edge on all games.
- Accessibility: Responsible gaming tools are available to every registered player at no cost, with no penalties for using them.
- Non-discrimination: Players who use responsible gaming tools are treated with exactly the same respect as any other player. There is no stigma at 289bet for choosing to limit your play.
- Prompt action: Any responsible gaming request — deposit limit change, time-out, or self-exclusion — is processed within 24 hours, often faster.
- No pressure marketing: 289bet does not use aggressive promotional tactics to pressure players into depositing more than they are comfortable with.
- Continuous improvement: We regularly review our responsible gaming policies to make sure they reflect current best practices in player welfare.
Browse our games, check our FAQ for common questions, or review the full Terms & Conditions. When you are ready to play, do so within your means — 21+ only.
Read Our FAQ Explore 289bet Casino Terms & Conditions